• Shipping & Returns
  • Order Cancellation
  • Return or Exchange
  • Customisation

Shipping & Returns

Our orders are shipped from our studio. All payments are accepted via CashFree.

As soon you place an order, you will receive a confirmation email. Once the order is dispatched you will receive an email with a tracking number, which can be used to track your order on our shipping agents’ sites.

Orders are shipped within 10-12 working days of order placement. Orders placed during sale take 12-15 working days to ship from the date of order placement. International shipping time may vary based on your location.

Shipping within India

Our standard shipping charges are INR 200. We offer free shipping over the bill value INR 10,000. Once your order is shipped please allow us 2-3 days from the date of dispatch for your goods to reach the destination.

Delivery outside India:

We do ship internationally however not yet through our website. You can select items and mail us on info@priyancakhanna.com to enquire about shipping charges etc. We shall process your order from our end. Payments are done through net banking/western union or PayPal.

Order Cancellation

If you wish to cancel your order, you may write to us within 24 hours of placing the order at info@priyancakhanna.com. The payment will be returned in the same mode as received within 7-15 days.

Return or Exchange

We hope you love everything that you order from us because we absolutely make every product with love and care. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

Each piece is made to order and hence we do not accept return/exchange but we'll be happy to alter the same for you. Please note, we also do not accept returns if the size ordered by the customer is incorrect. To get a better understanding of your perfect size please refer to our size guide or reach us at +91 99193 33305.

If upon receipt of your order, you find the product to be damaged in transit please drop us a line. We would be happy to provide a refund or exchange only for damaged products. All products should be returned with the tags intact and in their original packaging, in an unwashed and original condition.

Once the merchandise has been checked, you will receive an email confirming that your return has been accepted. Cost of sending the return courier has to be borne by the customer.

Please be careful while trying on items. Items should be returned in an unused condition as Label Priyanca Khanna holds the right to not accept returns in case a product appears to be used or damaged. Refund amount will not include shipping charges.

Pieces bought in sale/ special pricing are non-refundable and non-returnable/exchangeable . In case of a fit issue we can alter the size for the same style. All orders placed during sale will be delivered in 15-20 working days.

Customisation

For size customisation please reach us on info@priyancakhanna.com or call on +91 99193 33305.

Please note that you will not be entitled to cancel or return an order for any customised item unless the product is faulty or not as discussed.

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