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M-45
ANTI-THESIS
FRAGMENTED REALITY
NEO-FOLKLORE
WANDERLUST

A-line Poppy Dress

Rs. 6,900

Refund policy

RETURNS & REFUNDS POLICY

Last updated: 12 August 2026

At Priyanca Khanna Label, we hope you love every piece you order from us. Each garment is made to order and carefully crafted specifically for you, with attention to detail and care at every stage of the process.

Because every piece is made to order, we maintain a strict no-return and no-exchange policy. However, in certain genuine and exceptional circumstances, we may be able to offer an alteration, replacement, store credit or another appropriate resolution, as outlined below.

Please read this policy carefully before placing your order.

1. MADE-TO-ORDER PRODUCTS

All Priyanca Khanna Label products are made to order.

Production begins after an order is placed, and each piece is individually prepared for the customer. Because of this, we are unable to accept returns or exchanges for change of mind, incorrect size selection, fit preference or personal preference.

We encourage you to carefully review the product description, measurements and size guide before placing your order.

If you need assistance selecting your size, please contact our team before placing your order at +91 99193 33305.

2. NO RETURNS OR EXCHANGES

We do not accept returns or exchanges on made-to-order products.

This includes orders where:

  • The customer has selected an incorrect size.

  • The customer changes their mind after placing the order.

  • The customer does not like the fit or silhouette.

  • The customer prefers a different colour.

  • The product differs from how the customer expected it to look based on their screen.

  • The customer no longer wishes to keep the product.

As every piece is made specifically against an order, we cannot restock or resell made-to-order garments in the same manner as ready-to-ship merchandise.

3. SIZE & FIT

We do not accept returns or exchanges where the incorrect size has been selected by the customer.

We strongly recommend referring to our Size Guide before placing your order.

If you are unsure about your size or require assistance, please contact our team at +91 99193 33305 before placing your order.

Alterations

While we do not accept returns or exchanges for fit or sizing issues, we may be able to alter the garment for you, depending on the construction of the particular piece.

Alterations are assessed on a case-by-case basis and may be subject to additional charges.

Please contact our team for assistance regarding an alteration.

4. COLOUR VARIATIONS

We make every effort to represent the colours of our products as accurately as possible.

However, colours may appear differently depending on your computer, mobile phone, tablet, screen settings, lighting conditions and display calibration.

Therefore, we cannot guarantee that the colour displayed on your screen will be completely accurate to the physical product.

Minor variations in colour or appearance due to screen settings, lighting, fabric characteristics or the nature of the material do not constitute a defect and are not grounds for return or exchange.

5. DAMAGED PRODUCTS

We take great care when producing, inspecting and packaging every order.

If your product is damaged in transit, please contact us as soon as possible after receiving the order.

To help us assess the issue, please provide:

  • Your order number.

  • Photographs of the damaged product.

  • Photographs of the outer packaging.

  • Photographs or videos showing the damage, where applicable.

Please retain the original packaging and shipping materials until your claim has been reviewed.

Once the product and supporting information have been assessed, we will determine the appropriate resolution.

Depending on the circumstances, this may include:

  • Repair or alteration.

  • Replacement of the product, subject to availability.

  • Store credit.

  • In very rare and exceptional cases, a refund.

Cash refunds are not ordinarily provided and are considered only in exceptional circumstances at the discretion of Priyanca Khanna Label.

6. PRODUCT DEFECTS OR INCORRECT PRODUCTS

If you believe you have received a product with a manufacturing defect or a product that is materially different from the product you ordered, please contact us promptly after delivery.

Our team may request photographs, videos or other information to assess the issue.

If the issue is confirmed to be attributable to Priyanca Khanna Label, we will determine an appropriate resolution on a case-by-case basis.

This may include an alteration, repair, replacement, store credit or, in exceptional circumstances, a refund.

7. CONDITION OF PRODUCTS FOR APPROVED RETURNS

In the rare circumstances where Priyanca Khanna Label approves a return, the product must be:

  • Unused and unworn.

  • Unwashed.

  • In its original condition.

  • Free from makeup, perfume, stains, marks or damage.

  • Returned with all original tags intact.

  • Returned in the original packaging, where applicable.

Please be particularly careful when trying on your garment.

Priyanca Khanna Label reserves the right to reject an approved return if the product shows signs of use, wear, washing, alteration, damage or any condition that affects its ability to be resold.

8. RETURN SHIPPING COSTS

Where a return is exceptionally approved, the cost of sending the product back to Priyanca Khanna Label is generally borne by the customer, unless the return is due to an error attributable to Priyanca Khanna Label.

Customers should not send products back without first receiving return instructions from our team.

Once an approved return has been received and inspected, we will notify you regarding the outcome of the assessment.

9. REFUNDS

Priyanca Khanna Label does not ordinarily issue refunds to the original payment method.

In the very rare and exceptional circumstances where a refund is approved, the refund amount will generally exclude:

  • Original shipping charges.

  • Customs duties.

  • Import taxes.

  • Clearance charges.

  • Other third-party charges.

Where appropriate, store credit may be offered instead of a monetary refund.

Any approved store credit will be subject to the terms communicated by our team at the time of issuance.

10. SALE & SPECIAL-PRICING ORDERS

Products purchased during sale periods, promotional campaigns or at special pricing are strictly non-refundable, non-returnable and non-exchangeable.

In case of a fit issue with a sale or specially priced product, we may be able to offer an alteration of the same style, depending on the construction of the garment.

Orders placed during sale periods may require additional production time and will generally be dispatched within 15–20 working days from the date of order placement.

11. CUSTOMISED & ALTERED PRODUCTS

Products that have been customised, altered, made to specific measurements or produced according to individual customer requirements are strictly non-returnable and non-exchangeable.

Once a garment has been altered according to a customer's request, it cannot be returned or exchanged.

12. INTERNATIONAL ORDERS

All international orders are subject to the same no-return and no-exchange policy.

In the rare circumstance where Priyanca Khanna Label approves a return for an international order, the customer may be responsible for:

  • Return shipping costs.

  • Customs duties.

  • Import taxes.

  • Clearance charges.

  • Any other applicable charges associated with returning the product to India.

Original shipping charges and destination-country taxes or duties are generally non-refundable.

13. EXCEPTIONAL RESOLUTION

Priyanca Khanna Label reserves the right to review exceptional circumstances on a case-by-case basis.

Where an issue is confirmed to be attributable to Priyanca Khanna Label, we will make reasonable efforts to provide an appropriate resolution.

Depending on the circumstances and availability, this may include:

Alteration → Repair → Replacement → Store Credit → Exceptional Refund

The final resolution will be determined by Priyanca Khanna Label based on the nature of the issue.

14. POLICY ACKNOWLEDGEMENT

By placing an order on the Priyanca Khanna Label website, you acknowledge and agree that:

  • All products are made to order.

  • Returns and exchanges are not accepted as a standard policy.

  • Incorrect size selection by the customer is not grounds for return or exchange.

  • Fit issues may, where possible, be addressed through alterations.

  • Sale and specially priced products are non-returnable, non-refundable and non-exchangeable.

  • Colour may vary slightly depending on screen settings and display conditions.

  • Genuine manufacturing defects, transit damage or incorrect products will be reviewed on a case-by-case basis.

  • Exceptional resolutions may include alteration, repair, replacement, store credit or, in very rare cases, a refund.

  • Any approved refund will generally exclude shipping charges and applicable third-party charges.

We encourage you to carefully review all product information and sizing details before completing your purchase.

15. CONTACT US

For questions regarding sizing, alterations, an order or an exceptional product issue, please contact our team:

Phone / WhatsApp: +91 99193 33305

Please include your order number when contacting us regarding an existing order so that our team can assist you efficiently.

Priyanca Khanna Label