Terms of service

TERMS & CONDITIONS

Last updated: 12 August 2026

Welcome to www.priyancakhanna.com, the official website of Priyanca Khanna Label (“Priyanca Khanna”, “we”, “us” or “our”).

These Terms & Conditions (“Terms”) govern your access to and use of our website, products and services, including browsing the Website, creating an account, placing an order and communicating with us.

By accessing or using www.priyancakhanna.com (the “Website”), you acknowledge that you have read, understood and agreed to these Terms.

If you do not agree with these Terms, please do not use the Website or place an order through it.

These Terms should be read together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy and Legal Notice.

1. ABOUT PRIYANCA KHANNA LABEL

The Website is operated by:

Priyanca Khanna Label

Website: www.priyancakhanna.com
Email: info@priyancakhanna.com
Phone / WhatsApp: +91 99193 33305

Business Address:
Grand Mall, DLF Phase 1
GS008, Gurugram, Haryana 122002
India

2. ELIGIBILITY TO USE THE WEBSITE

By using the Website or placing an order, you confirm that:

You are legally capable of entering into a binding agreement under applicable law.
The information you provide to us is accurate and complete.
You will use the Website only for lawful purposes.
You will not use the Website to engage in fraudulent, abusive or unlawful activity.

If you are using the Website on behalf of another person or organisation, you represent that you have the authority to accept these Terms on their behalf.

3. WEBSITE USE

You may use the Website for legitimate personal shopping and informational purposes.

You must not:

Use the Website for unlawful purposes.
Attempt to gain unauthorized access to our systems.
Interfere with the operation or security of the Website.
Introduce viruses, malware or other harmful code.
Scrape, copy or systematically extract Website content without our prior written permission.
Reproduce or commercially exploit our designs, images, content or intellectual property without authorization.
Use our Website to impersonate another person or entity.
Submit false, misleading or fraudulent information.
Use automated tools or bots in a manner that interferes with the Website.

We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been violated.

4. PRODUCTS

Priyanca Khanna Label offers fashion garments and related products through the Website.

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colours, specifications and other information are accurate.

However, minor variations may occur due to:

Fabric characteristics.
Manufacturing processes.
Hand-finishing or artisanal techniques.
Photography and lighting.
Individual screen and display settings.
Differences between individual pieces.

Such variations may not constitute a manufacturing defect.

5. MADE-TO-ORDER PRODUCTS

All Priyanca Khanna Label products are made to order unless expressly stated otherwise.

Production begins after an order is placed and each piece is prepared specifically for the customer.

Because our products are made to order:

Production timelines apply from the date of order placement.
Orders may not ordinarily be cancelled once production has commenced.
Returns and exchanges are not ordinarily accepted.
Incorrect size selection does not qualify for a return or exchange.
Fit-related concerns may, where possible, be addressed through alterations.

Customers are strongly encouraged to review the product description and size guide before placing an order.

If you require assistance selecting your size, please contact us before placing your order at +91 99193 33305.

6. PRODUCT COLOUR & DISPLAY

We make reasonable efforts to photograph and display our products accurately.

However, the appearance of colours may vary depending on:

Your computer or mobile screen.
Display settings.
Screen calibration.
Lighting conditions.
Photography conditions.
The characteristics of the fabric or material.

We cannot guarantee that the colour displayed on your device will be an exact representation of the physical product.

Minor colour variations do not constitute grounds for cancellation, return or exchange.

7. SIZE & FIT

The fit of a product may vary depending on its:

Cut.
Fabric.
Construction.
Silhouette.
Intended styling.

Some designs may have a relaxed or oversized fit, while others may have a more structured or fitted silhouette.

Please refer to the relevant Size Guide before placing your order.

Customers are responsible for selecting the appropriate size.

An incorrect size selected by the customer does not qualify for a return or exchange.

Where technically possible, we may be able to offer alterations for fit-related concerns. Alterations are subject to the construction of the garment and may involve additional charges.

8. PRODUCT AVAILABILITY

Products displayed on the Website are subject to availability and production capacity.

We reserve the right to:

Modify or discontinue products.
Limit quantities.
Restrict availability to certain locations.
Update product specifications.
Refuse an order where fulfilment is not reasonably possible.

If a product becomes unavailable after an order has been placed, we will contact you and provide an appropriate resolution in accordance with applicable law.

9. PRICES

All product prices displayed on the Website are subject to change without prior notice.

We make reasonable efforts to ensure that prices are displayed accurately.

However, occasional errors may occur, including typographical or technical errors.

If a significant pricing error occurs in relation to an order, we reserve the right to contact you before processing the order.

Prices may or may not include applicable taxes depending on the customer's location and the information displayed at checkout.

International customers may also be responsible for customs duties, import taxes, clearance fees and other destination-specific charges.

10. ORDERS

When you place an order through the Website, you are making an offer to purchase the selected product or products.

After placing an order, you will receive an order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that the order has been finally accepted.

Orders may be subject to:

Payment authorization.
Product availability.
Verification of customer information.
Fraud prevention checks.
Production capacity.
Shipping restrictions.

We reserve the right to accept or decline an order where reasonably necessary.

If we are unable to fulfil an order, we will contact you and provide an appropriate resolution in accordance with applicable law.

11. ORDER CANCELLATION

Because our products are made to order, cancellation requests are subject to the stage of production.

Once production has commenced, orders cannot ordinarily be cancelled.

If you wish to request a cancellation, please contact us as soon as possible after placing your order.

A cancellation request does not guarantee that the order can be cancelled.

Any cancellation or refund, where exceptionally approved, will be handled in accordance with our Returns & Refunds Policy and applicable law.

12. PAYMENTS

Payments are processed through the payment methods made available at checkout.

We may use third-party payment processors to securely process transactions.

You agree to provide accurate and complete payment and billing information.

An order may not be processed until payment has been successfully authorized or received.

We reserve the right to cancel or place an order on hold where:

Payment cannot be verified.
A payment is reversed or disputed.
Fraudulent activity is suspected.
Incorrect payment information has been provided.

13. SHIPPING & DELIVERY

Orders are shipped from our studio using third-party logistics and courier partners.

Orders are generally dispatched within:

10–12 working days from order placement.
12–15 working days for orders placed during sale periods or periods of high order volume.

For certain sale periods or special campaigns, different dispatch timelines may be communicated at checkout or on the Website.

Dispatch time is different from delivery time.

Actual delivery timelines may vary depending on destination, courier availability, customs clearance and other logistical circumstances.

Please refer to our Shipping Policy for detailed shipping charges, delivery information and international shipping terms.

14. INTERNATIONAL ORDERS

We may offer international shipping to selected countries and destinations.

International orders are subject to the shipping rates and conditions displayed at checkout or described in our Shipping Policy.

Customers placing international orders acknowledge that:

Delivery times may vary by destination.
Customs clearance may cause delays.
Import duties may apply.
Import taxes may apply.
Customs or clearance fees may apply.
Additional destination-specific charges may be imposed.

All applicable customs duties, import taxes and destination-specific charges are the responsibility of the customer unless expressly stated otherwise at checkout.

Customers are responsible for ensuring that the ordered products can legally be imported into their destination country.

Priyanca Khanna Label is not responsible for delays or additional costs arising from customs procedures, import restrictions or local regulations.

15. SHIPPING CHARGES

Applicable domestic and international shipping charges are displayed at checkout or specified in our Shipping Policy.

International shipping charges may vary depending on:

Destination.
Actual weight.
Volumetric / chargeable weight.
Product dimensions.
Packaging requirements.
Courier rates.
Destination-specific logistics requirements.

Additional shipping charges may apply to heavier or oversized shipments.

Where an additional charge is required, we may contact the customer before dispatch.

16. DELIVERY DELAYS

We make reasonable efforts to ensure that orders are dispatched and delivered within the estimated timelines.

However, delivery may be delayed due to circumstances beyond our reasonable control, including:

Courier delays.
Customs inspections.
Customs clearance.
Weather conditions.
Public holidays.
Transport disruptions.
Incorrect delivery information.
Government restrictions.
Remote-area delivery.
Force majeure events.
Other third-party logistics issues.

Priyanca Khanna Label shall not be responsible for delays caused by third-party logistics providers, customs authorities or circumstances beyond our reasonable control.

Our team will, however, make reasonable efforts to assist customers with tracking and delivery-related concerns.

17. RETURNS & EXCHANGES

Because our products are made to order, returns and exchanges are not accepted as a standard policy.

This includes situations involving:

Change of mind.
Incorrect size selected by the customer.
Personal preference.
Fit preference.
Colour preference.
Failure to review product information before ordering.

In certain exceptional circumstances, including confirmed manufacturing defects, transit damage or incorrect products, we may provide an appropriate resolution.

Possible resolutions may include:

Alteration.
Repair.
Replacement.
Store credit.
In very rare and exceptional cases, a refund.

Please refer to our Returns & Refunds Policy for complete details.

Nothing in these Terms is intended to exclude any rights or remedies that cannot legally be excluded under applicable law.

18. SALE & SPECIAL-PRICING PRODUCTS

Products purchased during sale periods, promotional campaigns or at special pricing are subject to the applicable sale terms displayed at the time of purchase.

Unless otherwise required by applicable law, sale and specially priced products are:

Non-returnable, non-refundable and non-exchangeable.

Where a fit issue arises, an alteration of the same style may be considered where technically possible.

Sale orders may require additional production time, as communicated at the time of purchase.

19. DAMAGED OR INCORRECT PRODUCTS

If you receive a product that appears to have been damaged during transit, has a confirmed manufacturing defect or is materially different from the product ordered, please contact us promptly after delivery.

You may be required to provide:

Order number.
Photographs.
Videos.
Photographs of the packaging.
Other information reasonably required to investigate the issue.

Please retain the original packaging until the matter has been resolved.

Any approved resolution will be determined in accordance with our Returns & Refunds Policy.

20. INTELLECTUAL PROPERTY

All intellectual property appearing on the Website, including:

Logos.
Brand names.
Product designs.
Fashion designs.
Photography.
Videos.
Graphics.
Illustrations.
Text.
Product descriptions.
Website design.
Software.
Layouts.
Other creative content.

is owned by, licensed to or otherwise lawfully used by Priyanca Khanna Label and is protected under applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, sell, license or commercially exploit any Website content without our prior written permission.

Nothing in these Terms grants you any ownership or licence in our intellectual property except for the limited right to access and use the Website for its intended purpose.

21. USER CONTENT & REVIEWS

Where the Website allows users to submit reviews, comments, photographs or other content, you are responsible for the content you submit.

You must not submit content that:

Is unlawful.
Is defamatory.
Infringes intellectual property rights.
Violates another person's privacy.
Contains malicious software.
Is fraudulent or misleading.
Is abusive, threatening or offensive.

By submitting content to us, you grant Priyanca Khanna Label a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and publish that content for legitimate business, marketing and promotional purposes, subject to applicable law.

We reserve the right to remove or decline to publish any content at our discretion.

22. THIRD-PARTY SERVICES

We may use third-party providers to support our Website and business, including:

Shopify.
Payment processors.
Shipping and logistics companies.
Analytics providers.
Marketing platforms.
Advertising platforms.
Customer communication providers.
Fraud prevention services.
Cloud and technology providers.

Your use of third-party services may also be subject to the relevant provider's terms and privacy policies.

23. THIRD-PARTY LINKS

The Website may contain links to third-party websites or services.

These links are provided for convenience and do not imply endorsement.

We do not control or guarantee the accuracy, availability, security or privacy practices of third-party websites.

You access third-party websites at your own risk and should review their terms and privacy policies.

24. WEBSITE AVAILABILITY

We aim to provide a reliable and secure Website but do not guarantee that the Website will always be:

Available.
Uninterrupted.
Error-free.
Secure.
Free of viruses or harmful components.

We may temporarily suspend or modify the Website for maintenance, upgrades, security reasons or other operational requirements.

25. DISCLAIMER

To the maximum extent permitted by applicable law, the Website and its content are provided for general informational and commercial purposes.

While we make reasonable efforts to maintain accurate information, we do not guarantee that all information on the Website will always be complete, current, accurate or free from errors.

Nothing in these Terms limits any rights or remedies that cannot legally be excluded or limited under applicable law.

26. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Priyanca Khanna Label shall not be liable for losses arising from circumstances beyond our reasonable control, including:

Third-party courier delays.
Customs delays.
Import restrictions.
Government actions.
Internet failures.
Third-party service interruptions.
Technical failures.
Force majeure events.
Incorrect information provided by the customer.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

27. FORCE MAJEURE

We shall not be responsible for failure or delay in fulfilling our obligations where the failure or delay results from circumstances beyond our reasonable control.

These may include:

Natural disasters.
Fire.
Flood.
Epidemics or pandemics.
War.
Terrorism.
Civil unrest.
Government restrictions.
Strikes.
Transport disruptions.
Supply chain disruptions.
Customs restrictions.
Technology or internet failures.
Other unforeseen circumstances beyond our reasonable control.

We will make reasonable efforts to minimise the impact of such events and resume normal operations as soon as reasonably possible.

28. PRIVACY

Your use of the Website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and disclose your personal information.

By using the Website, you acknowledge that you have reviewed our Privacy Policy.

29. ELECTRONIC COMMUNICATIONS

When you use the Website, place an order, contact us by email, WhatsApp or other electronic means, you consent to receiving electronic communications from us.

These communications may include:

Order confirmations.
Payment confirmations.
Shipping notifications.
Customer service responses.
Account-related notifications.
Transactional information.
Promotional communications where you have subscribed or where otherwise permitted by applicable law.

You agree that electronic communications satisfy any legal requirement for communications to be provided in writing, to the extent permitted by applicable law.

30. ACCOUNT SECURITY

If you create an account on our Website, you are responsible for maintaining the confidentiality of your login credentials.

You agree to notify us promptly if you believe your account has been accessed without authorization.

We are not responsible for losses arising from your failure to protect your account credentials, except where such liability cannot legally be excluded.

31. PRIVACY & PERSONAL INFORMATION

Our collection and use of personal information is governed by our Privacy Policy.

By using our Website, you acknowledge that you have reviewed our Privacy Policy and understand that personal information may be processed by Priyanca Khanna Label, Shopify and relevant third-party service providers as described in that policy.

32. TERMINATION & RESTRICTION OF ACCESS

We reserve the right to suspend or terminate your access to the Website where reasonably necessary, including where we believe that you:

Have violated these Terms.
Have engaged in fraudulent activity.
Have attempted to compromise the Website.
Have infringed our intellectual property.
Have engaged in unlawful conduct.
Have otherwise misused the Website.

Termination of access does not affect rights or obligations that arose before termination.

33. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India, subject to any mandatory consumer protection or other applicable laws that may apply based on your location.

Any dispute arising from your use of the Website or purchase of our products shall be subject to the jurisdiction of the competent courts having jurisdiction over Priyanca Khanna Label, subject to applicable law.

34. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where permitted by law.

The remaining provisions shall continue in full force and effect.

35. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to:

Our products and Services.
Our Website.
Our business practices.
Applicable laws and regulations.
Shipping or payment arrangements.
Other operational requirements.

The updated version will be posted on the Website with a revised “Last updated” date.

Your continued use of the Website after changes are published constitutes your acknowledgement of the updated Terms, to the extent permitted by applicable law.

36. CONTACT US

For questions regarding these Terms, your order or our Services, please contact us: